cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
5 2 1 0
Message 1 of 4
97
Flag Post

Solved!

HP Officejet 4500 cannot load software (FIXED - see below)

HP Recommended
HP Officejet 4500
Microsoft Windows 10 (64-bit)

Had to reload my ASUS U56E laptop after a hard drive partition oooops on my part.  I used a Rufus prepared flash drive to load the latest Windows 10 advanced release 20201 - which installed properly.

But I am unable to load the HP software for this printer (OJ_AIO_4500_G510n-z_Full_Win_WW_140_408-5) which I downloaded this date.  I get a fatal install error every time and I have tried everything HP offered as a solution but to no avail.

 

Prior to having to replace my operating system the laptop ran the HP G510n software perfectly but now I can't even get it to load.

What the heck is wrong here?  Never experienced this before.  HELP.

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
11,777 11,763 649 483
Message 2 of 4
Flag Post
HP Recommended

@cjw3

 

Welcome to the HP Support Community.

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

 


I am an HP Employee

Reply
0 Kudos
Highlighted
Author
Level 1
5 2 1 0
Message 3 of 4
Flag Post
HP Recommended

Thank you the reply.

I was able to get everything to run properly.  I update my operating system to the latest developer release of WIndows 10 - 20215 and then ran the HP appropriate complete software (OJ_AIO_4500_G510n-z_Full_Win_WW_140_408-5) and it all worked as usual.
Must have been "something" with their 20201 release that FUBAR'd the normal installation.

Good to be able to scan again along with all of the other operations.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,777 11,763 649 483
Message 4 of 4
Flag Post
HP Recommended

I'm glad to hear that. Do get back to us in the future for further assistance.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation