HP Officejet 4500 won't print bottom of page

[MortalFunk]

I have a Microsoft Publisher document with nothing in it other than a textbox the exact size of the moderate margins (1.27cm all around) in the middle of the page with a 2pt black border around it. When I preview the print to PDF, the whole textbox border is visible. When I change to the HP Officejet 4500, it doesn't show the bottom textbox border, and when I print the document, it doesn't print the bottom border. I can't see any option to change print margins and the gap at the bottom of the page is much bigger than the top so I am not sure why it won't print the bottom of the page. I can only presume it is linked to the printer as when I select any other printer (to PDF, OneNote, Fax, etc), the border appears and does indeed print correctly. Can anyone help, it is driving me crazy!   

[Nal_NR]

Hi @MortalFunk,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the print quality.

Solution one: Check the paper

• The condition or the amount of paper loaded in the tray might prevent the rollers from picking up the paper and feeding it through the product. Follow these steps to check the paper in the input tray.
• Remove the stack of paper from the input tray.
• Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.
• Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.
• Tap the stack of paper on a flat surface to align the edges.
• Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.

note:

Do not overload the input tray. Make sure the stack of paper is shorter than the top of the paper width guide.

• Insert the stack of paper into the product, and then gently push the paper width guide snugly against the paper.
• Load paper
• Adjust the paper width guide
• Try to print the document again.
• If these steps resolved the issue, you do not need to continue troubleshooting.
• If the issue persists, continue to the next solution. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.