cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
42
Flag Post

HP Officejet 6700 (00759c98)

HP Recommended
Officejet 6700
Microsoft Windows 10 (64-bit)

Hello there. My HP Officejet 6700 does not start up correctly. It'll boot up for a few seconds and then go to a flashing screen citing the error message: 00759c98. I haven't a clue on what's wrong with it. This was after replacing the printhead myself to solve some previous error. All help will be great! Thank you. 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
10,366 10,367 443 695
Message 2 of 2
Flag Post
HP Recommended

@RossBoyle Welcome to HP Community!

 

I read your post and see that you are getting 00759c98 error code on HP Officejet 6700 Printer. I would like to help you resolve this issue. 

 

However, I will need a few details to provide an accurate solution,

  • When did this issue start?
  • Did you do any changes to the printer?
  • Did you check if the carriage moves freely?

Meanwhile

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Reconnect the power cord to the rear of the printer.
  6. Turn on the printer.

Remove and reinstall the cartridges

Step 1: Remove the cartridges

  1. Press the Power button to turn on the printer.

  2. Place your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door. The carriage should move to the center of the cartridge access area. Wait until the carriage is idle before proceeding.

    Figure : The slot on the left side of the printer

    Image: The slot on the left side of the printer
  3. Press the front of a cartridge to release it, and then pull it toward you to remove it from its slot.

       CAUTION:

    Do not leave the cartridges outside of the printer for an extended period of time. This can result in damage to both the printer and the cartridges.

    Figure : Remove the cartridges

    Image: Remove the cartridges.
  4. Check the cartridges for damage.

    • If you find a damaged cartridge, obtain a new cartridge, remove it from its packaging, and then continue to the next step. The steps to reinstall the cartridge are the same for installing a new cartridge.

    • If the cartridge is not damaged, continue to the next step to reinstall the cartridges.

Step 2: Reinstall the cartridges

  1. Slide the cartridge into its slot, and then gently push it forward until it clicks into place. Make sure that the colored dot on the cartridge label matches the colored dot on the slot.

    Figure : Insert the cartridge into its color-coded slot

    Image: Insert the cartridge into its color-coded slot.
  2. Repeat these steps for the other cartridges.

  3. Close the cartridge access door.

If the carriage is not opening, refer this HP Document for more assistance:- https://hp.care/2BebWsI

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation