HP Officejet K7100 Printer no longer working on Chromebook

[Korders]

My HP K7100 use to work fine about a month ago but suddenly now even though I can connect to it via USB all the paper size options are a mess, theres no standard sizes or way to set up custom size, its all like mini label sizes and largest I can set print size to is A6 even though its an A3 printer. 

[sandytechy20]

@Korders

Welcome to the HP support community.

Remove and re-add the printer to the Chromebook.

Refer this HP documents for steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Korders]

I have tried that several times. it only shows weird paper sizes no matter what. If I connect it via USB to my macbook then it works fine. 

[sandytechy20]

@Korders

Update the printer firmware

Here are the steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Korders]

Thank you, but its for my chrome book and there's no OS for chrome. 

[sandytechy20]

@Korders

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.