HP Officejet Pro 8024 will not download updates

[lindaburb]

AsterSmith, thank you for those ideas but nothing worked.  I have to go to my printer several times a day to click okay to the message that the update cannot download.  Clicking retry simply takes it through a process and back to the same screen.  It is super annoying.  I checked the printer through HP and it says the drivers, etc are all up to date.  No idea.  Must be an HP problem.

[B628]

Hi AsterSmith, are you an official HP Support Agent? If so would you be so kind as to provide the thread with an update on this issue. Thank you.

[Firmsky_02]

HP you need to get this sorted, don’t send us stock crib sheet answers!

This issue is your end, it is not good enough to try fobbing us off with stock answers.

enough is enough. If this issue isn’t fixed you’re potentially going to lose lots of instant ink customers.

[Wiz48]

Dear HP,

As you can see, the problem is widespread which suggests that the problem is at your end. Most of us are savvy enough to have jumped through all the hoops your support people have listed already, but your responses suggests that you haven't actually understood the issue. Please read the posts carefully and get this fixed!

[Tamsons]

Ok, guys, I have just had a long conversation with HP support and they talked me through a possible solution, but said that it doesn't work for all printers. This is a known problem with the Officejet range as a corrupted Firmware file has been pushed out. So if you get automatic updates it fails each time. So we need to switch off automatic updates under printer maintenance. This will be locked if you originally set it up to get them. 

Here is what I remember from what we did: - 

1. Click on the setting cog on the top menu
2. scroll down to find Printer Maintenance and click restore
3. choose factory reset and this will clean the automatic choice for updates. 
4. Once this has happened, go back into settings and Printer Maintenance
5. Scroll down to Printer updates and then click on it and choose Notify me when an update is available.

This will then not download the failed update and the next time it notifies you this will be the fixed update from HP.

I have done this and will see how it goes.

HP says they are working 24 hours to fix this. Let's hope.

(I am not an HP employee, so can't guarantee this will work.)

Hope this helps some folks at least.

[Ewan3]

At least HP have come clean and admitted that they have caused the problem. Hopefully there will be an automated fix soon, especially if you are on instant ink. I imagine doing a factory reset may well invalidate the ink cartridges.

Extremely frustrating though!!!

[Tamsons]

Yes, I buy my cartridges and am not on instant ink. The HP guy did say after we did this that he was going to switch instant ink back on and I told home I don't use it so we didn't bother. So there must be a way of switching it on after you do this without it breaking again.

[Nigel27G]

The post from Tamsons is the first "possible" solution that I have seen rather than being told to follow the usual process which we have all said does not work. I use Instant Ink so will see if this causes a problem when I try it later. I currently have 28 replies which have flooded into my Inbox so hopefully thsi will get fixed. Thanks for all your posts - you are not alone!!

[B628]

Hi Tamsons

An update on your post and a warning to others...

If you are an Instant Ink scheme member, when you set the Printer Maintentance option to "Notify me", the printer flashes a message telling you it cannot use the ink cartridges until you enroll in the Instant Ink scheme.

It does not matter what you do thereafter e.g. removing the printer from the scheme, re-enrolling, cancelling your ink scheme, whatever, the printer repeats the "Enroll in the Ink programme" message.

DO NOT be tempted to Restore Factory Settings on the Printer as this makes maaters worse, It does not clear the Instant Ink enrollment message and this prevents you from printing the mandatory alignment page during setup.

At that point there is no where else to go and you end up with a total useless device that can only be recovered buy the insertion of new cartridges.

I'm waiting for mine ;-(

[Tamsons]

I am certainty not on instant ink. But factory reset did not prohibit me from doing setup and configuration page. Printer now functioning as before and I buy my cartridges when I need them.