cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Ictiobus
New member
1 0 0 0
Message 1 of 4
210
Flag Post

HP Photosmart 4480 All-in-One Printer stopped scanning

HP Recommended
HP Photosmart 4480 All-in-One Printer
Microsoft Windows 10 (64-bit)

My reliable old HP Photosmart 4480 All-in-One Printer attached to a Dell XPS workstation running Windows 10 stopped scanning. This is what appears when I try to run HP Solution Center to figure out what's happening:

HP Solution Center image.JPG

Anyone know what might be happening?

3 REPLIES 3
Dragon-Fur
Level 16
Level 16
35,457 20,447 3,281 11,917
Message 2 of 4
Flag Post
HP Recommended

@Ictiobus 

 

Start

Leave the Solution Center software installed...

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 Solution Center GUI - Main Menu - is based on Flash.

Flash is gone and is never coming back.

>>> The GUI that opens the main Solution Center software menu depended on Flash.

 

Short Answer

============================================

Flash Player is permanently disabled as of 12-Jan-2021

The HP Solution center software is based on Flash:

https://www.adobe.com/products/flashplayer/end-of-life.html

 

HP Document:

HP Printers - HP Solution Center doesn't open 

and

TKB article contributed by HP JessikaV

HP Solution Center not working : Adobe Flash Player Error and Unable to scan

Information and a Comments section

 

==============================================================

Longer Explanation

 

Print software still works with applications. 

Tools and other status reports are explained in your printer's User Guide.

 

1.  Start Scan using HP Scan executable

 

You might be able to simply start HP Scan / Scan using the program executable.

 

For example:

The old Solution Center Scan software is located in "Digital Imaging"

 

C:\Program Files (x86)\HP\Digital Imaging\bin\

OR

C:\Program Files\HP\Digital Imaging\bin\

 

Find and Double-Click on File name / executable:  hpiscnapp.exe 

OR

hpqkygrp.exe

==============================================================

Various Software / Applications for Scan

 

2.  Windows Scan  Microsoft Store - Requires Windows 8 or higher

 

3.  Paint- the Original - Paint (mspaint) can be used to scan.

 

4.  NAPS2– “Not Another PDF Scanner”

  • Download-Save-Install >  NAPS2 
  • Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
  • Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
  • Read the Support pages for information
  • Download, save, and install the NAPS2 software to use.

 

5.  HP Scan and Capture - Microsoft Store - Requires Windows 8 or higher

Scan_and_Capture_Document-Photo_Settings_1Scan_and_Capture_Document-Photo_Settings_1

 

6.  HP Scan Extended

  • Download-Save-Install >  HP Scan Extended 
  • HPSE is a subset an older Full Feature Software suite.  Leave your printer software installed, then install HPSE.
  • HPSE features are very similar to the HP Scan Software released after 2015.

 

NOTE:  Setup is similar for both Image JPEG and PDF scanning

Some options are model dependent.

>>>> Be sure to check / adjust the settings in More >

HPSE_Scan_Examples_1HPSE_Scan_Examples_1

 

7.  Irfanview > Brilliant Free Photo Viewing and Print Software

 

Irfanview requires installation of third party software

 

 Irfanview provides an exceptional software experience that can be used for a variety of scan and print tasks, including the “Mirror” or horizontal flip function plus several other options not found elsewhere.

  • Create a Restore Point (optional, recommended)
  • Download the appropriate version (32bit or 64bit) of the program from the Website and install the program
  • Additional information at the website, including:  FAQ

NOTES

  • Both 32bit and 64bit versions for Windows are available.
  • Irfanview is also available as an Windows 10 Application from the Microsoft Store

For example,

Irfanview 64bit version – Information and Download

Software and All Plugins for 64bit version:  https://www.fosshub.com/IrfanView.html

 

Includes Plugin for creating Multiple-page PDF files for images (Poster or large paper printing)

Includes access (where available) to Scan with HP Twain > Adjust settings > Save

 

How to find Help within the Irfanview software

Once installed, open the software > tab Help

============================================================

General Example - Irfanview - Scan / Print Example

Acquire / Batch Scanning

Irfanview_Scan_Print_Examples_1Irfanview_Scan_Print_Examples_1

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
Ben49
New member
3 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you for your help. I didn't know Flash was used for Solution Center to work. I made a hotkey to the exe file and now I can scan again.

Was this reply helpful? Yes No
Dragon-Fur
Level 16
Level 16
35,457 20,447 3,281 11,917
Message 4 of 4
Flag Post
HP Recommended

@Ben49 

 

You are welcome.

 

Flash has not been used for years for the purpose of running the GUI.

Solution Center is left over from an old method.

 

Any new printer you purchase does not use Flash anywhere in the software.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation