HP Photosmart 5520 error message

[JB591]

Error message. Ink Cartridge Problem. One or more Cartridges appear to be missing or damaged. Install or replace the affected cartridges. It is only the cyan icon which is showing.

I have changed the cartridge several times.

I have followed instructions on HP website but the message will not clear.  I therefore cannot print. 

I've checked whether it needs a firmware update and it doesn't. 

I've unplugged the printer and plugged it back in.

Anyone know how I can get rid of the message.

[sandytechy20]

@JB591

Welcome to the HP support community.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.