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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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brokenprinter4
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HP Photosmart C4780 Drivers are hilariously broken (and the Virtual Assistant is useless)

HP Recommended
photosmart c4780
Microsoft Windows 10 (64-bit)

Wow, just freshly installed the HP printer driver (using "add printer" in windows, over wireless) and it is SO broken.

 

  1. The font is in an alphabet I've never seen before
  2. all the drop down menus are blank
  3. Clicking any of the unlabelled Printing Shortcuts briefly flashes then jumps back to the previously selected shortcut
  4. there's some text that just says "STATIC TEXT"
  5. and...there's a check box labelled "check box", **bleep** guys 😂

Did they not finish making this driver and just release it anyway? 🤔

 

brokenprinter4_0-1632409436064.png

brokenprinter4_1-1632409479025.png

brokenprinter4_2-1632409550164.png

 

I tried the virtual assistant but it didn't understand the problem, it did get me to uninstall, reinstall, restart, etc, didn't help at all.

 

I also tried manually downloading drivers from the site but the only two listed downloads are both...not printer drivers. I tried them both anyway, they were also a waste of time.

brokenprinter4_3-1632409719103.png

 

In short, nothing seems to work, the printer is unusable, and the "virtual support assistant" is comically bad.

 

Does anyone have any ideas for how to fix this? Apart from the obvious option of throwing the printer away and trying a different brand?

 

Thanks!

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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@brokenprinter4

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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