HP Print queue

[RD662]

Hello. i have a HP Deskjet 2752 that all of a sudden wont except print jobs in the queue. 

When i send the print command it will send it to the queue and it says pending but then it disappears.

I have tried the print and scan doctor and all the reset tricks. I have even re-installed the software

but it remains the same.  Ive tried everything i can try from the internet, but no luck. 

Suggestions will be welcome.  ( Windows 10 )

[Dragon-Fur]

@RD662 

Check / correct both of the following.

Windows

---------------------------------------------

Print Queue / Print Service Reset

After a print job has been accepted, it is turned over the Windows Print Services for completion.

When a job is "stuck in the queue", it is sometimes due to Print Services being stuck or otherwise “broken”.

If the job is accepted and quickly disappears, it is perhaps due to incorrect Temp folder permissions.

Start Here:  Print job stuck in Queue

Watch Video

AND / OR

HP Printers - Print jobs stuck in print queue

HP Website

HP Print and Scan Doctor for Windows 

AND / OR

First, check that Windows Update does not need to install updates (or Restart)

Settings > Update and Security > Check for Updates

NOTE: If an update is already pending, install that update > Restart the computer and log in

Next…

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted,

• Stop Print Services
• Remove any files in the print queue folder(s)
• Restart the Print Service

------------------------------------------

Details > Manual Queue Reset

> > > Windows 10 / Windows 11 < < <

Windows Start > Search for “Services”

Optional > Right-Click and Pin to Start / Taskbar > Open Services App

> > > Windows 10 < < <

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the PRNTERS folder

NOTE: Folder might be hidden.

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

Delete any files found in folder 

Start Print Spooler Service

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Jobs in Print Queue Disappear

Temp Folder Permissions

If the print job is making its way to the print queue and then disappearing,

Check / Correct the folder permission(s)

Temp folder requires full permissions, including Read / Write, for current user

Check / add / edit permissions for user (current login) on Temp folders

C:\Windows\Temp

C:\Users\AccountName\AppData\Local\Temp

Example - Temp Folder Permissions - Left side of the illustration

Print_Services_Print_Spooler_Temp_Folder_Permissions_3

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP DeskJet 2752 All-in-One Printer  

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[RD662]

Thanks for the great info. I have done all of what you suggested. 

None of it has made a difference. 

All users have full permission.

My operating system is windows 10

Just to clarify , Print job is going into print queue, its actually says status printing just for a second then it disappears.

Letting you know i just tried using a different but identical printer and its doing the same thing. 

Also i have even tried using my other pc but no changes.

[Dragon-Fur · Accepted solution]

@RD662 

Different systems and different printers exhibiting the same symptoms might indicate the issue is not the printer nor the individual system, yes?

Restart everything, including the router that controls your network.

Depending on where the source of the issue is located, this simple "Restart all" method might work, at least short term.

and...

When you have reinstalled the software,

What / Which software are you installing?

Full Feature Software (Printer Assistant and HP Scan)

or

HP Smart application

What / Which printer software / application are you using to submit the jobs?

Are all the computers running the same Operating System / version?

For the Windows systems, 

Are all the Windows Updates installed and current?

Are you running a Dual Band Network (both 2.4GHz and 5GHz)?

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[RD662]

Hey, im letting you know that i fixed it.

Somehow both applications failed to install the complete package.

Full Feature Software (Printer Assistant and HP Scan) and the 

HP Smart application.

I have 3 pc's and one of them was printing just fine with the same printer.

So i cloned the disc on the working pc to the others, and it solved the problem.

Probably the long way around but it worked.

Thanks for your help sir.

[Dragon-Fur]

@RD662 

You are welcome.

Excellent -

Whatever works is generally the right answer.

Smiling.

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"