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HP Printer Assistant on my PC no longer sees the scanner

HP Recommended
Envy 7645
Microsoft Windows 10 (32-bit)

When I open the Printer Assistant Shortcut on my desktop it no longer gives me the option to SCAN. It did this for years. The connection is wireless and the printer is working fine...I can scan from the printer to the computer but that only lets me scan as a .jpg and I want to scan as a PDF which the desktop assistant allowed me to do. Can anyone advise please.

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HP Recommended

Hi,

Please follow the steps by selecting Fix Scanning by using below version of the HP Print and Scan Doctor:

http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

May you see any difference once completing any suggested steps? or may the utility reports any specific error?

 

Shlomi



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HP Recommended

Thank you for the quick reply. I ran this .exe. It scanned but then when I clicked on TEST SCAN it says it does not recognize the scanner in the printer.  The HP Assistant still does not have an option to scan from the PC desktop.

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