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HP Pro 8600 N911a Not Accepting WPA2 Password

HP Recommended
HP Pro 8600 N911a
Microsoft Windows 7 (64-bit)

My 8600 printer was connected to my home wireless network and worked fine until recently, but it has dropped the network and refuses to reconnect, so I am unable to print or scan anything unless I use a LAN cable to make a physical connection between the printer and router.

 

The printer can see the wireless network, but the setup wizard fails to accept the WPA2 password that used to work and still works for other computers and devices that are connected to the network.

 

I have tried resetting the printer settings to factory defaults and I have restarted both printer and router without success.

 

Please could someone suggest how I might to fix this problem?

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HP Support Agent
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@Ivor-Question Welcome to HP Community!

 

I understand that the HP Pro 8600 N911a Not Accepting WPA2 Password.

 

The only option left is to perform a full reset and re-initialize the printer.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link

  

Hope this helps! 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Found a working solution on my own after trawling through various internet forums...

 

Step 1. First thing was to verify that the printer could connect to an unsecured network, which was done by (temporarily) removing network security and the need to use a network password

 

Step 2. After restoring network security (and killing the unsecured printer connection), the wireless router was set to WPA+WPA2 PSK mode (rather than using the default setting of WPA2 only)

 

Step 3. One forum suggested that an additional invisible blank space was being automatically inserted at the start of the network password when it was entered via the printers touch screen... so after inputting the correct password characters, the "left-right" navigation arrows were used to move the cursor back to before the first character and the unwanted blank space was deleted

 

After doing both of these things, the password was accepted and the printer connected to wireless network

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@Ivor-Question

 

I understand your concerns.

 

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

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