• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎09-30-2021 01:24 PM

HP Recommended
Operating System: macOS 10.15 Catalina

We were having issues with our new printer set-up. A chat was started and we granted remote access to  "Kevin". After several minutes Kevin called and said the problem was with the computer, not the printer and he would go ahead and fix the problem for $199.  This seems like an absolutely ridiculous "solution" from tech support on a NEW printer. Does this sound like a typical HP tech support solution? We are now concerned about the remote access that we granted.

1 REPLY 1

‎10-01-2021 09:08 PM

HP Recommended

Sadly, this sounds like a scammer. Where did you find the contact information that led you to "Kevin"?  Unfortunately, a search for "HP Support" will lead to several non-HP sites on the first page of results.

 

I would suggest contacting HP support using the "Contact HP" link at the bottom of the page which leads to https://www.hp.com/us-en/contact-hp/contact.html 

 

You likely should also run a malware check on your computer.

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.