HP SMART APP - WHITE SCREEN

[gregstewart]

HP SMART APP White screen on Windows 11 laptop. I have unistalled/ reinstalled the app multiple time. I have deleted the cache, Still receiving the white screen. PLEASE HELP

[Dragon-Fur]

@gregstewart 

Welcome to the HP English Community --

Whether the app can clear itself depends on where the underlying cause of the problem is located.

For example,

If the cause is in the application itself or in the application's data that is kept in your user account, then issuing an HP Smart app Reset might allow the application to recover.

Important

Every device where HP Smart is installed must be running the latest version of the application for that device.  This means that if you have HP Smart installed on another computer, tablet, or phone, that installation of the application must be a the latest version available on that platform.

What else?

If the reason the application cannot recover is an error deeper in the Windows Operating System, then the Reset of the app won't touch the source of the problem.  File System corruption is nearly impossible to prove or repair with any of the HP Smart diagnostic tools -- the HP Smart app diagnostics does not delve into the OS to root out where File System problems might be located. 

The general solution -- much hated  -- is to reload Windows.  Assuming the File System is the source of the problem(s), reloading the OS works. 

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- Printer Application - HP Smart – Windows -- Check / Reset -

NOTE

If you skip one or more steps and nothing works, consider going back and adding any missed checkpoints.

Start

Reminder

It is important that every device is using the latest version of the HP Smart app for that device type.

Check / Update >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

AND

The printer and device (computer, tablet, phone) where HP Smart is running should be on the same network.

That might be enough…

Stop if everything is now working.

Next,

Restart Everything, including the router that controls your network

That might be enough (at least short term) -- check...

Stop if everything is now working.

Next,

Windows

 Check / Run Windows Updates > Install any pending updates

Next,

If not previously completed,

Restart everything, including the router that controls your network.

Can’t stand it?  Consider:  Restart computer(s) and printer.

Next,

Open and Check HP Smart

Stop if everything is now working.

If the HP Smart opens but does not work or hangs partly open: 

Close the HP Smart App

If you cannot close HP Smart: Restart the computer and log in

Do not start the HP Smart yet.

No Joy?

Windows - Reset HP Smart Application

Next,

Reset the HP Smart application - This action removes the app data.

How to Reset the App

Windows 10 -

Settings > Apps > Apps and Features

OR

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

What if?

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Installed Apps or Apps and Features

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

Reference

Uninstall HP printer software and drivers / HP Smart

Still Rubbish

Provided FYI

If nothing else works – Consider --

Uninstall the HP Smart app from Windows > Restart the computer and log in

AND

While connected to the same (home / office) network as your computer,

Uninstall the HP Smart app from other device(s) on your network (computers, tablets, phones)

After the app is removed from its device > Restart the device (for example, iPad, iPhone)

Next,

Repeat for each mobile device where you want to install the HP Smart application:

Install the HP Smart app on the mobile device

Start HP Smart app > Sign into the app > Add printer(s)

Next,

Restart the computer and log in

Install a fresh copy of the HP Smart application for Windows

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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