HP Scanner

[CAPTAINCY]

I have a Lenovo Laptop and I have correctly connected the HP Envy 6531e Printer. However I have been unsuccesfful in connecting the Scanner. I have tried the downloads and installs without success.

[Hawks_Eye]

Hi @CAPTAINCY 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you've done everything right in setting up the HP Envy 6531e printer, but the scanner just isn't cooperating. Since you've already tried downloading and installing the necessary software, let's go through a few troubleshooting steps that might help:

Check Windows Scanner Settings

• Open Control Panel → Devices and Printers → Right-click your HP Envy 6531e → Start Scan.
• If this works, the issue might be with HP Smart or another scanning app.

Use HP Print and Scan Doctor

• HP has a diagnostic tool that can detect and fix scanning issues. You can download it here.

Uninstall and Reinstall HP Drivers

• Go to Add or Remove Programs in Windows and uninstall all HP-related software.
• Restart your laptop and reinstall the latest drivers from HP’s official site.

Check Windows Services

• Open Services (search for it in Windows).
• Scroll down to Windows Image Acquisition (WIA) → Right-click → Restart.
• This service controls scanner functionality, and restarting it can resolve issues.

Try a Different Scanning App

• If HP Smart isn’t working, try scanning using Windows Fax and Scan or Microsoft Paint (File → From Scanner or Camera).

USB vs. WiFi Connection

• If you're using WiFi, try connecting the printer via USB and see if the scanner works.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye