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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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- HP Smart 12.6.0 fails to recognise 6032 Printer Status
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04-08-2021 04:55 AM
HP Smart 5.7.2 and 12.5.0 worked fine with my 6032 printer, but since upgrading to 12.6.0 HP Smart will not recognise Printer Status. Opening banner says Printer Status Unknown', and 'Printer Status' under 'Printer Settings' says 'Offline' which it clearly isn't as the printer otherwise seems to work. Anyone else seen this?
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Accepted Solutions
04-09-2021 09:18 AM
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Please update to new version (released 8-Apr-2021)
Version 12.6.2
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
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Question Resolved / Answered, Click "Accept as Solution"
04-09-2021 09:18 AM
====================================================================
Welcome to the HP Community.
Be Aware:
Do not respond to individuals who include phone numbers or email addresses in public posts.
Do not respond to individuals who ask you to provide private information in a public Post.
These people might be scammers trying to steal your information / money.
====================================================================
Please update to new version (released 8-Apr-2021)
Version 12.6.2
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution"
04-09-2021 10:22 AM
Excellent.
You are welcome.
Glad it's fixed!
Happy Printing.
Stay Safe.
Better 2021 for everyone.
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution"
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