HP Smart App 12.6.2 not detecting USB connection - HP Deskjet 2132 Printer - MacOS 10.13

[Kris000]

I am trying to setup my HP Deskjet 2132 Printer using HP Smart App on Mac OS 10.13 (High Sierra). But this HP Smart app is not detecting my USB connection. Older versions of HP Smart app used to detect USB connection. But new HP smart app 12.6.2 for MacOS is not detecting my USB connection. Can anyone please provide me a link of older version of HP smart app or provide any other solution to resolve this issue?

[Kumar0307]

@Kris000, Welcome to the HP Support Community!

I understand you are trying to install the printer on the Mac using a USB cable.

Make sure the cable is directly connected between the Mac and the printer.

The use of a USB hub is not recommended. Also, make sure the cable is connected to a USB 2.0 port on your Mac.

Do you have an Anti-virus/firewall installed on the Mac? If yes, disable the same for time being.

You may check this in System Information > Applications.

• Check if the printer is getting recognized by your Mac:

1. From the Apple menu, choose About This Mac.
2. Click System Report.
3. Under the Hardware heading on the left side of the System Information window, click USB.

USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus   

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Uninstall and reinstall the HP Smart app from the App Store and try printing.

Hope this helps! Keep me posted. 

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