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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
bill721dd
Level 2
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Message 11 of 18
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I have the same issue.  Has there been any resolve to this issue?

Betty0610
HP Support Agent
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Message 12 of 18
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@bill721dd

 

Welcome to the HP Support Community.

 

To help you further with this, let us know the Printer name and if you're using a Laptop or phone for this. If it's a Laptop, let us know the Operating System. If it's a phone, let us know if it's on Android or iOS.

 

Thanks 🙂


I am an HP Employee

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polwal
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Message 13 of 18
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I just bought and set up 2 printers of the same model and agree that it is extremely frustrating that I cannot rename my printers in the HP Smart App.  When you have multiple people in your family using multiple printers, the serial number is not a useful differentiator.

KrazyToad
HP Support Agent
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Message 14 of 18
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@polwal

 

I have gone through your post and I understand your concerns

 

Unfortunately HP Smart app does not give the option to change your printer names and the only way to identify them is through the Serial Numbers

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue

KrazyToad
I Am An HP Employee

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BansheeBilll
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Message 15 of 18
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I have the same issue.  I just bout a second HP Envy Photo 7855.  It's not easy to tell them apart in the app.

E12345
Level 1
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Message 16 of 18
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I HAVE THE SOLUTION

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

I figured it out on my own, and created an account on this forum just to help others. I felt pretty lazy so this was a big step.

 

Before I begin, a big thumbs down to HP staff for not solving this for people. Shame on you guys leaving customers hanging.

 

I too have a couple HP printers and believed that changing their name should be done through the HP SMART app... well it turns out that isn't the case. You need to rename them in Windows (I'm on windows 10) and then HP SMART will recognize their new names.


STEPS:

 

1. Type in "Printer" into your Windows Search Bar, and when it suggests the page "Printers and Scanners", click on that. You should now be at a Windows setting page that shows a list of all printers/scanners that your PC is connected to, as well as the option to add a new printer. See image below:

HP image 1.JPG

 

2. Find your printer (assuming you've already paired it with your computer) and click on it to highlight it, then click "Manage". See below:

HP image 2.JPG

 

3. After you clicked "Manage" in the previous step, a new window should pop up dedicated to that printer. On the left side click on the option called "Printer Properties" (See image below). It will pop up a new smaller window. THIS IS WHERE YOU CHANGE THE PRINTER NAME. In the image below you can see the red star. That is where you change it to your preferred name. Once you have done so click OK to save the settings. Then you can close out of the windows.

 

ONE LAST NOTE: you will need to close out of HP SMART and any other programs like Microsoft Office in order for it to refresh and recognize the new name. If you don't, it will likely not find it. Just close out and re-open and you should be good!

 

HP image 3.JPG

Cheers everyone!

Boo HP!

E12345
Level 1
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Message 17 of 18
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I just posted the solution step by step (took me 10 mins) and [edit]

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E12345
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Message 18 of 18
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Here is the solution, which I already posted once [edit]

 

Anyways the whole thing is that HP "SMART" doesn't allow you to name the printers because it just goes off whatever they are named as in your computer. I have Windows 10, and I can search for Printers&Scanners in the window search bar. Once there, find the printer, select it and make your way to the detailed settings where you will find the place to change the printer name.


SPECIAL NOTE: You need to close out of applications including HP "SMART" so that they will recognize the new name. This also includes other applications like MS Office. See images below for guidance. Cheers.

 

HP image 1.JPGHP image 2.JPGHP image 3.JPG

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