HP Smart App Print Support App PSA

[Jfz325]

Is the HP Smart app equivalent to HP PSA? I added an HP OfficeJet 9012e printer but didn't see the PSA app interface. How do I install and locate the PSA app?

[Dragon-Fur]

@Jfz325 

Welcome to the HP English Community --

I might not understand what you are asking.

I'm not familiar with an app named Printer Support App.

Doesn't mean there is not such -- just that I don't know what it is.

What if?

The printer supports a newer format full driver printer software.

True - The newer format version of the full driver does not include the Printer Assistant Shortcut on the Desktop.

The full driver software installs the Scan Assistant shortcut icon on the Desktop.

For example,

• Some of the functionality that was included in the old Printer Assistant has been moved to the Scan Assistant. 
• The new Scan Assistant shortcut includes the "Manage Scan to Computer" setup.

What else?

HP Smart and the Full driver software are separate / different animals.

HP Smart is installed from the Microsoft Store

HP Smart, Windows and Mobile versions,  include  Print and Scan components.

Next,

=================================================

Full Driver Printer Software / Universal Scan Software

The full driver software includes HP Scan (new format).  The full driver also supports printing from within Word and other Office Software as well as many third party photo editing software and current versions of Adobe Reader.

Installing the full driver printer software includes "Manage Scan to Computer" --

Scan from the printer control panel to the supported computer where the full driver is installed.

Also listed as available for this printer, HP Universal Scan Software.

For the purposes of comparison, the new format HP Scan and Universal Scan are the same software.  This means if you install the full driver, you need not also install HP Universal Scan.  Yes, to date, the system will tolerate having both packages installed on the same computer.

Details / How-to / Examples

=====================================

Printer Software 

If you have not yet done so, (re)install the Full Feature Software / full driver printer software.

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.

NOTES:  

HP Scan is not installed if the printer does not support Scan.

The Printer Assistant is not installed if the type of full driver software does not support it.

 If the printer model includes built-in Fax hardware, Fax software is installed to support the setup and use of the Fax driver.

No Sign-in required to use full driver printer software.

Reinstalling?

• Uninstall existing full driver printer software from Programs and Features. 

  Reference:  Uninstall HP printer software and drivers / HP Smart

• If your printer software includes a separate "Help" segment in Programs and Features, uninstall that, too.
• Restart the computer and log in.
• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<

HP OfficeJet Pro 9010 EasyStart Printer Setup Software – Offline Use Only 

In general, the web pack should load -

Download package > Save > Right-Click on the installation Package > Run as Administrator

If / When asked, opt for the Full Driver / Full Software to be installed.

Using USB?  (Re)Connect when instructed to do so.

After the software is installed, Restart the computer and sign in. 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--= 

Next,

Optional – When Supported for your printer

HP Universal Scan Software 

NOTE:  Model and Operating System version Dependent

Note:  HP Universal Scan Software can be installed as standalone or installed after the full feature printer software.

HP Universal Scan Software installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop.

Reference: Open  HP Universal Scan Full Feature Software  > If needful, Choose a different OS > Open all > Find / Download / Save / Install HP Universal Scan – Full Feature Software and Driver Webpack.

After the software is installed, Restart the computer and sign in. 

HP Universal Scan Software includes a larger GUI to make using the software easier on high-resolution screens.   New features have been added to the main menu to help with navigating the settings.

HP_Universal_Scan_Menu_JPEG_Page-Size_6

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--= 

Shortcuts on the Desktop

The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 Note:  Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

• Printer Assistant – Where still supported as part of the full driver printer software
• HP Scan – Shortcut on Desktop named for the printer model

OR

• HP Scan Assistant – For those printers that no longer provide the Printer Assistant
• HP Scan - Shortcut named for itself

AND / OR

• When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut
• NOTE >> If you install the full driver printer software, installing HP Universal Scan as a standalone software from category Software & Drivers is not necessary.  The system will allow you to install both.

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

Example - Desktop Shortcuts

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_9

Example - Programs and Features - Installed Printer Software

Programs_and_Features_Printer_Desktop_Icons_20

======================================

Message Content References

 User Guide – HP OfficeJet Pro 9010e Series

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9012e All-in-One Printer  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"