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Message 1 of 2
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HP Smart App will not connect to HP account

HP Recommended
HP OfficeJet Pro 8035e
Microsoft Windows 10 (64-bit)

Installed the HP OfficeJet Pro 8035e and had to use my android phone to do so. the HP smart app I downloaded from the Windows store, will not connect to my HP Account. When I try it takes me to a window that says create account or sign in, I choose sign in as I have an account. It looks like it is doing so, goes back to the HP Smart home screen and I am still not connected as it will not let me do anything from the Home screen at all. I have tried to uninstall it and reinstall a "new" version to no avail. It does not work. Windows store has HP SMart in the download queue all the time now and has an update button. I try this but it also does not work as it will start downloading like it is going to update and then just stops without error message, no message of any problems or success, no anything. It is quite frustrating. the printer works, I can print from applications etc. 

Further info, this is the 2nd of these printers, the first one would not enroll in HP+, a problem that was also related to the HP Smart problem I am still stuck with.

HP Support Agent
HP Support Agent
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HP Recommended



Welcome to HP Support Community

I would like to help


Please uninstall the HP Smart App from your computer and restart


Ensure the printer has the latest Firmware installed


Next assign a Manual IP Address for the printer


- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter for the first DNS and for the second DNS. This is Google DNS. 
- Click 'Apply'.

Then redownload the HP Smart App and let me know if that works

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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