HP Smart Screen 'More Setting" box disappears after 2 seconds

[AbhiKumar]

I selected print and the main print page appeared.  I clicked the "More Settings" option at the bottom and the HP Smart Screen appears with all the options but then after 2 seconds all the options/words disappear leaving only blank fields!  I do have the app on my computer and my computer is up to date with updates. 

[Kuroi_Kenshi]

Hi @AbhiKumar,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Update HP Smart App

• Make sure you are using the latest version of the HP Smart app. You can update it through the Microsoft Store.
• Open the Microsoft Store, click on Library, and then check for updates. If an update for the HP Smart app is available, install it.

Reset the HP Smart App

• Windows 11:
  • Navigate to Settings > Apps > Apps & features.
  • Find HP Smart in the list, click on it, and then click Advanced options.
  • Scroll down and click Reset.

Reinstall HP Smart App

• Sometimes uninstalling and reinstalling the app can fix display issues.
  • Uninstall the app by going to Settings > Apps > Apps & features, find HP Smart, click on it, and select Uninstall.
  • Reinstall it from the Microsoft Store.

Check for Graphic Driver Updates

• Sometimes display issues can be related to outdated graphics drivers.
  • Go to Device Manager, expand Display adapters, right-click your graphics driver, and select Update driver.
  • Choose Search automatically for updated driver software.

Troubleshoot with Windows Troubleshooter

• Use Windows Troubleshooting feature for apps.
  • Go to Settings > System > Troubleshoot > Other troubleshooters.
  • Run the troubleshooter for Windows Store Apps.

Check System Resources

• Ensure your computer is not running low on memory or CPU, which can sometimes cause apps to behave erratically.
  • Open Task Manager by pressing Ctrl + Shift + Esc to check system resource usage.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,