HP Smart app on my second laptop cannot find the wireless printer

[Chingholy88]

HP smart recognises my wireless printer in my first laptop.   HP Smart on my second laptop could not detect the same wireless printer.  How can I get HP Smart on my second laptop to identify it? 

[Jay_G24]

 Hi @Chingholy88,

I'd like to help!

To assist better -

I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

 Is there antivirus software installed on your computer?

Meanwhile,  Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping