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‎12-09-2023 09:07 PM - edited ‎12-09-2023 10:42 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M476dw

My HP Laser Jet Pro is no longer under warrantee but has been working fine on a home wireless network for years.

 

About 1-2 months ago I noticed the colour option in the HP Smart App on my desktop no longer had a colour choice but the app on my iPad and iPhone does still print in colour.


I don’t use HP cartridges but that hasn’t been an issue before. I know HP are keen for customers to use HP cartridges but I can’t see why they would block the colour choice on one device (Dell Desktop) and not another (iPhone/iPad)

 

Does anyone know why the HP Smart App would work on two apple devices but not, apparently, on a Dell Desktop.

 

i have tried deleting the app on the desktop and reinstalling it but to no effect.

 

For any helpful advice or novel thoughts or prior experience I would be grateful.

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