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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: HP Smart app
Create an account on the HP Community to personalize your profile and ask a question
03-20-2021 12:42 PM
I have two HP Printers installed. I also have the HP Smart App installed, however, it won't open when I try to open it. I've reinstalled from the web site, but still won't open. Need some suggestions on what I can do to get the app working.
Thanks for the help
Ken
Solved! Go to Solution.
Accepted Solutions
03-23-2021 07:47 PM
HI@Shade2019,
Welcome to the HP Support Community. This could be an issue with the Microsoft store. I'd be happy to assist you.
Click here to download the HP Smart app from the HP Support site
Try printing.
If the issue persists, proceed to the next step.
Click here to download the HP Full-featured driver.
Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.
Note: Make sure the printer and the PC are connected to the same wireless network to print.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
03-23-2021 07:47 PM
HI@Shade2019,
Welcome to the HP Support Community. This could be an issue with the Microsoft store. I'd be happy to assist you.
Click here to download the HP Smart app from the HP Support site
Try printing.
If the issue persists, proceed to the next step.
Click here to download the HP Full-featured driver.
Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.
Note: Make sure the printer and the PC are connected to the same wireless network to print.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
03-24-2021 08:33 AM
Thanks for your help. I didn't need to do as you suggested. The HP Smart app decided to open on its own, I added both my printers and all is well at this time. Should I have a future problem I'll follow the steps you recommend.
Ken2019
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