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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Shade2019
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Solved!

HP Smart app

HP Recommended
HP Deskjet 3050A J611 series
Microsoft Windows 10 (64-bit)

I have two HP Printers installed. I also have the HP Smart App installed, however, it won't open when I try to open it. I've reinstalled from the web site, but still won't open. Need some suggestions on what I can do to get the app working.

 

Thanks for the help

 

Ken

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praveenbv
HP Support Agent
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HP Recommended

HI@Shade2019,

 

Welcome to the HP Support Community. This could be an issue with the Microsoft store. I'd be happy to assist you.

 

Click here to download the HP Smart app from the HP Support site

Try printing.

 

If the issue persists, proceed to the next step.

 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Note: Make sure the printer and the PC are connected to the same wireless network to print.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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Shade2019
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Thanks for your help. I didn't need to do as you suggested. The HP Smart app decided to open on its own, I added both my printers and all is well at this time. Should I have a future problem I'll follow the steps you recommend.

 

Ken2019

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