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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
bmt1
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Message 1 of 2
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HP Smart bricked, can't update because I can't access App Store

HP Recommended
Laserjet P1102w
Microsoft Windows 10 (64-bit)

When I open HP Smart, I get an alert box that says "New Update Available" and present me with an Update Now button that tries to take me to the MS App Store. From there I get an error saying the App Store is not available because it is blocked on our corporate network. I either need a way to bypass the Update Now box and continue using the old version, which was working fine, or a direct download link that doesn't involve the App Store. A google search shows tons of other users experiencing this same issue. The response to all of these seems to be "tough luck," but I'm homing with the volume and age of the some of the reports that a work around has been developed. I don't see the point of bricking the old version. It was working fine. A forced upgrade through a third party that is blocked in many organizations seems like a bad design choice.

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@bmt1, Welcome to HP Support Community!

 

The printer is not compatible with HP Smart App on the Windows OS.

 

I'd suggest you remove the HP Smart App if already installed and follow the steps below-

 

Delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Use this link to download and install the new driver. Configure the printer and try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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