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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Alex812
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HP Smart -- can't sign in

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HP Deskjet 3760
Microsoft Windows 10 (64-bit)

Hi!


I need to sign in to HP Smart in order to use the scanner.

However, the app wouldn't open the sign-in page, it gets stuck on "Connecting to a service step". Here's the screenshot:

2021-03-20 16_52_17.png

The HP Smart version is 122.3.838.0 (the latest available in Microsoft Store, freshly reinstalled).

Anyone come across this problem?

 

Thank you!

Alex

5 REPLIES 5
The_Fossette
HP Support Agent
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@Alex812

 

I reviewed your post and I understand that you are unable to login to HP Smart App.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you wait for some time and then try logging in again. If you continue facing the issue, then remove the app from the computer and install it again from the Microsoft store.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Alex812
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Hi @The_Fossette

 

Thanks!

Tried both -- to no effect.

 

Best,

Alex

 

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The_Fossette
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@Alex812

 

Can you try on a different computer or a phone and test?

 

Cheers!

 

The_Fossette
I am an HP Employee

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Alex812
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Hi @The_Fossette,

 

Installed the HP Smart app on my iPhone -- sign-in and the printer functions (printing, scanning etc) work.

But I need to use the printer from my Windows machine, and I still can't sign in from there.

Thanks!

 

Best,

Alex

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The_Fossette
HP Support Agent
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@Alex812

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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