• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-06-2021 06:26 AM

HP Recommended
Product: Officejet Pro 8020
Operating System: Microsoft Windows 10 (64-bit)

I have HP Smart 125.1.36.0. I've done a factory reset on my printer and checked the network connection, which is fine. But when I try to add my printer via HP Smart, even though it can find the printer and it appears to be online, when I try to add it I get a message that says "Select a different printer. HP OfficeJet Pro 8020 series bust be turned on to add it to HP Smart." Obviously it is turned on.

 

When I try to add it through Settings>Devices>Printers and Scanners>Add a printer or scanner, I get a "Driver is unavailable" message.

 

I'm not using a VPN.

 

Any help at all would be appreciated.

 

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.