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‎09-27-2020 06:38 PM

HP Recommended
Product: Officejet Pro 9018
Operating System: Microsoft Windows 10 (64-bit)

I'm having serious problems with my HP 9018. First it keeps going offline and I have to reboot it to print. After trying to fix this, I now have three versions on my HP Smart app of the same printer. In addition in Win 10 device  setting I'm showing two copies of the printer one that says scan only DO NOT DELETE. Is that normal?

 

Would love to chat on this. so I can provide screen shots

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-27-2020 07:38 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can uninstall HP Smart and then reinstall from the Microsoft Store again?

 

Alternatively, would suggest to download and install the HP FULL solution software:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-9010-all-in-one-printer-...

 

These resources will be useful that may help the printer to stay online and how to use the printer:

Can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port 

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

 

https://www.youtube.com/playlist?list=PLUV0sXfF6zPguNcBJu9yI4tmwShUFPUUY


Hope that helps!

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-27-2020 07:38 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can uninstall HP Smart and then reinstall from the Microsoft Store again?

 

Alternatively, would suggest to download and install the HP FULL solution software:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-9010-all-in-one-printer-...

 

These resources will be useful that may help the printer to stay online and how to use the printer:

Can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port 

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

 

https://www.youtube.com/playlist?list=PLUV0sXfF6zPguNcBJu9yI4tmwShUFPUUY


Hope that helps!

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎09-30-2020 06:48 AM

HP Recommended

i have tried the power down step as the initial solution to get the printer running for my wife at this time. The reinstall of HP Smart may be the way to go if the issue arises again but at least with your comments I have a direction. Thank you. Will keep you informed if anything changes 

Was this reply helpful? Yes No

‎10-02-2020 01:45 AM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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