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‎12-30-2020 06:21 AM

HP Recommended
Product: HP Envy 6400
Operating System: Microsoft Windows 10 (64-bit)

When i try to print from HP Smart i get a pop up saying the printer is not installed. So i click "Install", the procedure takes a couple of minutes and at the end i get another pop-up saying that the printer was installed. 

 

At this point i try to print but i get again the "printer is not installed" pop up, and this goes on foverer.

From the printer status page (in HP Smart) it says it's not installed but the printer works from any other application (from a pdf, from the browser, even from mobile)

 

I tried to remove and add again the printer. Turn off and on, i used the HP Print and Scan Doctor that reported no problems.

The printer can print from anywhere except from HP Smart.

 

What should i do?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-30-2020 09:24 AM

HP Recommended

Hi @lboraz 

 

Recommend to Reset the Printer Wireless and try the FULL software (or HP Smart) if preferred.

 

This resource will show how to reset the Printer wireless:

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
youtube.com/watch?v=TWBAFvOJuGk
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the wireless settings ...
Was this reply helpful? Yes No
5 REPLIES 5

‎12-30-2020 06:57 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

If it's on a Computer, try using the HP FULL software solution:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-pro-6400-all-in-one-printer-serie...

 

These resources will be useful:

https://www.youtube.com/wat=ch?v=AoecquXy00g

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



HP Envy 6055 | HP Envy Pro 6455 : Download & Install HP Full solution software on Win 10 Computer
HP Envy 6055 | HP Envy Pro 6455 : Download & Install HP Full solution software on Win 10 Computer
youtube.com/watch?v=AoecquXy00g
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to download & install the HP Full ...
Was this reply helpful? Yes No

‎12-30-2020 07:34 AM - edited ‎12-30-2020 07:35 AM

HP Recommended

The recommended software in the post above can't even find the printer. HP Smart at least sees the printer but thinks it's not installed.

How is it possible HP software doesn't recognize HP hardware?

I will continue using the regular Windows print button and skip HP Smart (or Easy Start, that is even worse apparently).

 

 

Was this reply helpful? Yes No

‎12-30-2020 09:24 AM

HP Recommended

Hi @lboraz 

 

Recommend to Reset the Printer Wireless and try the FULL software (or HP Smart) if preferred.

 

This resource will show how to reset the Printer wireless:

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
youtube.com/watch?v=TWBAFvOJuGk
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the wireless settings ...
Was this reply helpful? Yes No

‎12-30-2020 01:01 PM

HP Recommended

i did a network reset and then using the full application (called HP Easy Start on my machine) i was finally able to "complete" the installation. Now HP Smart also reports the printer as installed and i can print from HP Smart.

 

 

Was this reply helpful? Yes No

‎12-30-2020 06:25 PM

HP Recommended

Hi @lboraz ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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