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Locked

‎08-30-2022 02:44 AM - last edited on ‎09-01-2022 08:14 AM by Retired

HP Recommended
Product: HP Ink Tank Wireless 415
Operating System: Microsoft Windows 10 (64-bit)

HP Smart not connecting HP Ink tank printer set in windows10. Not finding printing in search option in HP smart. Connection type USB and network both is installed in system. But not able to find the system while in search HP smart

2 REPLIES 2

‎09-03-2022 06:59 AM

HP Recommended

Hi @Innovazia

Welcome to the HP support community.

 

I understand that your HP smart not connecting to your printer. I'd like to help!
 

Is your printer and computer on the same network?

Are you getting any errors?
 

Are you connecting the printer to a 2.4Ghz network or 5Ghz network?

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?

Please follow the steps from the video link here. That should help!

 

Also, try updating the printer firmware from here

 

Hope this helps. Keep me posted.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No

‎09-13-2022 09:46 AM

HP Recommended

Hi @Innovazia

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

 

Have a great day!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No
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