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‎05-09-2022 08:46 AM - last edited on ‎05-16-2022 05:41 AM by Retired

HP Recommended

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: HP Smart not loading - HP Support Community - 8368609

Reply:

Please help with how this was solved.  I have the exact same issue

5 REPLIES 5

‎05-09-2022 11:56 AM

HP Recommended

@sksj10

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Which Printer do you have?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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‎05-09-2022 12:13 PM

HP Recommended

HP OfficeJetPro 8710

Mac OS Monterey 12.3.1

HP Smart 13.6.0 (571)

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‎05-22-2022 11:21 AM

HP Recommended

@sksj10, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to scan using the HP Smart app. 

To assist you better, did you download this app from the App Store?

Kindly check for any updates for this app in App Store.

 

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Meanwhile, you may use the HP Easy Scan app to scan from the Mac as a workaround.

 

Alternatively, you may also use Apple's inbuilt feature - Apple Image Capture app.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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‎05-23-2022 06:34 AM

HP Recommended

This issue is now resolved.  A reboot of the Mac did the trick (eventually).  

 

Bottom line - after the software is installed to upgrade from a prior version (Mac App Store), it does not work correctly.  Eventually a reboot cleared it up.

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‎05-24-2022 12:26 PM

HP Recommended

@sksj10

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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