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HP Solution Center Not Working

HP Recommended
F2430 Deskjet
Microsoft Windows 10 (32-bit)

Recently HP Solution Center Software stopped working for me...when I open, I ultimately get a HP Solution Center screen, but not with the functions and options I had in the past...now it just has a lower case f and lower case i in a blue circle.  I've uninstalled and reinstalled with the same outcome.  Anyone know how I can resolve?

 

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HP Recommended

@Krauss 

 

Edits - Correct Content

 

First, the main issue - Solution Center is based on Flash.

Flash is gone and is never coming back.

The GUI that opens the main Solution Center software menu depended on Flash.

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.

==============================================================

 

Flash Player is permanently disabled as of 12-Jan-2021.

 

The HP Solution center software is based on Flash:

https://www.adobe.com/products/flashplayer/end-of-life.html

 

Some of the possible solutions for Scan...

 

Start Scan using HP Scan executable.

 

You might be able to simply start HP Scan / Scan using the program executable.

For example:

Nelis81 reports that the old Solution Center Scan software is located in "Digital Imaging"

32bit:  C:\Program Files (x86)\HP\Digital Imaging\bin\

64bit:  C:\Program Files\HP\Digital Imaging\bin\

Double-Click on File name / executable:  hpiscnapp.exe 

 

Original Content...

What else?

 

HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

 

Example

Scan_and_Capture_Document-Photo_Settings_1Scan_and_Capture_Document-Photo_Settings_1

 

 

What else?

HP Scan Extended apparently still works for scanning and does not include a requirement for Flash.

 

The Caveat:  HPSE is perhaps dependent on the Full Feature Software (previously "HP Solution Center").

 

HP Scan Extended

  • Download-Save-Install >  HP Scan Extended 
  • HPSE is a subset an older Full Feature Software suite. 
  • HPSE features are very similar to the HP Scan Software released after 2015.
  • Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software.  The Full Feature Software for your printer should be installed before installing and using HPSE.
  • OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
    • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
    • Right-Click HPScan.exe > Select Pin to Taskbar
    • Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
    • Right-Click HPScan.exe > Select Pin to Start

 

  • HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  Might include OCR (Save as Editable Text).

 

NOTE:

Scan setup for PDF / JPEG files is similar.

Always check the extra settings in More >

HPSE_Scan-to-PDF_1HPSE_Scan-to-PDF_1

 

HPSE_Scan-to-PDF_1EHPSE_Scan-to-PDF_1E

 

What else?

Programs / Software like  Paint (mspaint) can be used to scan.

and

NAPS2 – “Not Another PDF Scanner”

  • Download-Save-Install >  NAPS2 
  • Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
  • Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
  • Read the Support pages for information
  • Download, save, and install the NAPS2 software to use.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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