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HP Solution Center Not Working

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F2430 Deskjet
Microsoft Windows 10 (32-bit)

Recently HP Solution Center Software stopped working for me...when I open, I ultimately get a HP Solution Center screen, but not with the functions and options I had in the it just has a lower case f and lower case i in a blue circle.  I've uninstalled and reinstalled with the same outcome.  Anyone know how I can resolve?


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Edits - Correct Content


First, the main issue - Solution Center is based on Flash.

Flash is gone and is never coming back.

The GUI that opens the main Solution Center software menu depended on Flash.



Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.



Flash Player is permanently disabled as of 12-Jan-2021.


The HP Solution center software is based on Flash:


Some of the possible solutions for Scan...


Start Scan using HP Scan executable.


You might be able to simply start HP Scan / Scan using the program executable.

For example:

Nelis81 reports that the old Solution Center Scan software is located in "Digital Imaging"

32bit:  C:\Program Files (x86)\HP\Digital Imaging\bin\

64bit:  C:\Program Files\HP\Digital Imaging\bin\

Double-Click on File name / executable:  hpiscnapp.exe 


Original Content...

What else?


HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher






What else?

HP Scan Extended apparently still works for scanning and does not include a requirement for Flash.


The Caveat:  HPSE is perhaps dependent on the Full Feature Software (previously "HP Solution Center").


HP Scan Extended

  • Download-Save-Install >  HP Scan Extended 
  • HPSE is a subset an older Full Feature Software suite. 
  • HPSE features are very similar to the HP Scan Software released after 2015.
  • Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software.  The Full Feature Software for your printer should be installed before installing and using HPSE.
  • OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
    • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
    • Right-Click HPScan.exe > Select Pin to Taskbar
    • Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
    • Right-Click HPScan.exe > Select Pin to Start


  • HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  Might include OCR (Save as Editable Text).



Scan setup for PDF / JPEG files is similar.

Always check the extra settings in More >





What else?

Programs / Software like  Paint (mspaint) can be used to scan.


NAPS2 – “Not Another PDF Scanner”

  • Download-Save-Install >  NAPS2 
  • Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
  • Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
  • Read the Support pages for information
  • Download, save, and install the NAPS2 software to use.


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