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‎10-07-2020 11:26 AM

HP Recommended
Product: Hp designjet 500
Operating System: Microsoft Windows 10 in S Mode

Hello, please please someone help! 

 

 

So i have a second hand HP DESIGNJET 500 printer, i have bought a brand new hp laptop. I have connected a usb from the printer to my computer, the computer installs the printer but states the driver is unavailable, i have tried downloading a driver from hp website, which goes into downloads and i can unzip the files ect. But still does not recognise it and when i click on the file downloaded it takes me to the app store!  I have tried adding the printer through ip address and when iWhat am i doing wrong here ? 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎10-07-2020 02:33 PM

HP Recommended

Hello Andr-1611, 

 

Thank you for your reply! Would any of the other drivers work on windows 10? And do you have any suggestions on what to do? 

 

Thank you 

 

Robert 

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7 REPLIES 7

‎10-07-2020 02:20 PM

HP Recommended

Hello @Robert-pem ,
Welcome to the HP Support Community!

 

I am sorry, but your DesingJet is not supported under Win 10, Please read here HP Printers - Windows 10 Compatible Printers 

 

Hope this helps! Keep me posted.
Andreas

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‎10-07-2020 02:33 PM

HP Recommended

Hello Andr-1611, 

 

Thank you for your reply! Would any of the other drivers work on windows 10? And do you have any suggestions on what to do? 

 

Thank you 

 

Robert 

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‎10-07-2020 02:55 PM

HP Recommended

Hi Robert,

 

the best and only option is to use an older computer with Windows 7 or Windows 8.1.


Regards
Andreas

I'm not an employee of HP, I'm as volunteer here.
        
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‎10-07-2020 04:17 PM

HP Recommended

Thank you so much for your reply again, 

What if i was to uninstall windows 10 and revert back to win 8.1 ? Would this be compatible? Its just because ive just spent £1000 on two new computers. So thinking of any solution. 

 

Thank you 

 

Robert 

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‎10-07-2020 04:23 PM

HP Recommended

Hello, just been reading another thread that you commented on,

But for Win10 the UPD driver is available.

Here: Install the HP Designjet Universal Print Driver (UPD) (Windows 10)  

 

Would this not work me, i seen you posted it about ho designjet

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‎10-08-2020 02:28 PM

HP Recommended

No, see here: HP Designjet 500 Series Printers - Product Specifications 

And the next problem is your Windows 10 in S-Mode!

 

Take a look here HP DesignJet 500 Printer series


Regards
Andreas

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
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‎10-08-2020 03:18 PM

HP Recommended

Thank you once again for your help! 

 

Can I just ask if i was to uninstall windows 10 and install windows 8.1 would this then work? 

And also what is this s mode and what issues

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