HP deskjet 2700 series set up cartridge

[Acacia0827]

I have had my printer for several years and had very few issues with it however recently it has decided that I need the set up cartridges that were used when I bought the machine. Is there any way around this issue?

[Kuroi_Kenshi]

Hi @Acacia0827,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check for Printer Updates:

• Ensure that your printer’s firmware is up to date. Sometimes, updating the firmware can resolve cartridge recognition issues.
• Visit the HP Support website to check for any available firmware updates for your printer model.

Power Cycle the Printer:

• Turn off the printer and unplug the power cord from the outlet.
• Wait for about 60 seconds.
• Plug the power cord back in and turn on the printer.

Reinstall Cartridges:

• Remove the current ink cartridges from the printer.
• Inspect the cartridges and the contacts inside the printer for any dirt or residue. Clean them gently with a lint-free cloth if needed.
• Reinsert the cartridges securely into their respective slots.

Perform a Factory Reset:

• Sometimes, resetting the printer to its factory settings can resolve the issue. Note that this will erase any settings you have configured on the printer.
• Refer to the printer’s manual for specific instructions on performing a factory reset, or follow these general steps: a. Press and hold the Power button. b. While holding the Power button, press the Resume button 3 times, then release both buttons. c. The printer will reset and restart.

Use the HP Smart App:

• Open the HP Smart app on your computer or mobile device.
• Go to Printer Settings and look for an option to manage or troubleshoot ink cartridges.
• Follow any prompts or guidance provided by the app to resolve the setup cartridge issue.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,