• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Deskjet F380
Microsoft Windows 10 (64-bit)

I am trying to find the drivers for this printer. The HP site only has one driver and it looks to be a diagnostic driver or something. Not the full driver to make it operational. I am been looking on other sites but not having any luck. Can anyone help? Thanks

7 REPLIES 7
HP Recommended

Hi @crosby2010 

 

Try the driver download from the next link>

Deskjet F380

 

* Click on YES button   to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX.

dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.
HP Recommended

I downloaded and installed the program twice so far. I keep getting an error towards the end of installation. I tried to do a scan and it won't let the software run because of installation not complete. LIke I said I have tried removing, reinstalling, redownloading. Any suggestions now? Thanks

HP Recommended

Does it matter if my version of win10 was an upgrade from 7 and not originally a win10 install?

 

HP Recommended

Hi @crosby2010 

 

It is possible that Windows 10 needs some updates to run some older software.

 

About the error you are having at the end of installation, how it shows, shows a number, a popup window ?

 

The other option is to simply disconnect the USB cable from the computer, 

then restart windows,

and plug again the USB cable and turning on the printer,

just to check if Windows is able to update drivers.

 

* Click on YES button   to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX.

dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.
HP Recommended

I have tried unplugging and restarting like you said. That doesn't work. Windows is also up to date. Still not working. I am going to try running it in compatibility mode and see if that helps.

HP Recommended

Ok, it is a good option to try in compatibility mode.

...

Best regards,

ferRX.dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.
HP Recommended

Ok, nothing so far has worked. Running it in compatability didn't help either. And I tried the version for Win7 and no luck either. One time I tried installing it and saying I would connect it later. Software seems to install fine until I connected device then it errored out on me. Here are some of the errors I am seeing. 

 

problem1.c.jpgproblem2.c.jpgerror after install when connecting device.c.jpg

 

So I am still looking for help. There has got to be a way to install this thing.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.