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‎09-16-2020 12:17 PM

HP Recommended
Product: Envy photo 7155 printer
Operating System: macOS 10.15 Catalina

I set up and printed 2 times.  Now I get “cartridge error” and it wants me to reinstall the cartridges.  I’ve done this numerous times with no luck.   I see other folks just gave up and got another (brand) printer.    The printer is brand new!   It won’t let me check supply levels.  

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-19-2020 04:55 AM

HP Recommended

@Drewpal

 

Welcome to the HP Support Community.

 

Do you have any other set of cartridges to try with?

 

Try the steps from here: https://support.hp.com/in-en/document/c05365403

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

View solution in original post

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3 REPLIES 3

‎09-19-2020 04:55 AM

HP Recommended

@Drewpal

 

Welcome to the HP Support Community.

 

Do you have any other set of cartridges to try with?

 

Try the steps from here: https://support.hp.com/in-en/document/c05365403

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎09-19-2020 06:25 AM

HP Recommended

I ordered new cartridges from hp.  I’m waiting for them to arrive.  I’ll update when I get them

Was this reply helpful? Yes No

‎09-20-2020 02:00 AM

HP Recommended

Sure, do keep us posted 🙂


I am an HP Employee

Was this reply helpful? Yes No
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