HP office jet pro 6970

[HOBO2]

My printer as above has completely stopped working . I t gave up on scanning and then went on to print very poorly , and now not at all . I've repeatedly tried the print doctor to no avail . I've tried to direct contact HP but I get a message That I'm disbarred from their site from the information that I've supplied . I never even got as far as supplying anything !  In my "Devices and printers , this printer is shown as "installed " When I tried a full re-install of W10 drivers I got a progress arrow that continuously looped without bringing up the file even though I left it overnight . Desperation now . Help please !

[HOBO2]

No replies to my post as above . I suppose I will possibly be better with a full factory re-set and re-install .  Help with this please ?

[HOBO2]

Just forget it . No replies so no help . I'll just scrap the printer .

[KrazyToad · Accepted solution]

@HOBO2

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/OJ6970/Full_Webpack-40.14.1194_1-OJ6970_Full_Webp... and follow the onscreen instructions

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[HOBO2]

Thanks Krazy Toad , solved my problem .  Was beginning to despair , but All good now . THX again 

[KrazyToad]

I'm glad you got this sorted out

Drop us a message anytime you need help

Thank you

[HOBO2]

Still having problems with printing . It won't print black now . It prints a test page with the 4 colour boxes OK but with no Black items . I just wonder if I have a faulty black cart. ?   I removed and re located the black cart  and It shows as half full now , exactly as it did before . I have this printer with HP  instant ink contract .  How can I contact them to get a replacement cartridge , if you agree this might be a solution ? 

[HOBO2]

Just to say that I've tried "clean printheads " several times ,but it doesn't help , in fact it doesn't clean the heads at all . 

[KrazyToad]

Welcome to HP Support Community

I would like to help

I have sent you a private message. Please check your Inbox

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.