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HP office jet pro 8720 not printing

HP Recommended

My product is HP officejet pro 8720. Recently started having lots of printer error issue relating to driver unavailability. I have followed all the recommended steps from virtual agent to no avail. I have ran HP scan doctor multiple times to no avail. I have downloaded the software and reinstalled but still no solution. Each time I try to print, I get a printer error message inthe printer log. I have not even been able to printer a test page. It is now very frustrating to me and I wonder if it even makes sense to buy HP wireless printers. Is there even a way to sp.

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@EZ03, Welcome to the HP Support Community!

 

Use the HP Smart app to print and scan from your Win 10 PC(Wireless connectivity)

Click here to download and know more about the app.

 

If the issue persists, install the printer using the TCP/IP port:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing.

Alternatively, you may install the printer using Windows built-in driver

Refer to this document to know how.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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