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Solved!

HP printer incompatibility with Catalina

HP Recommended
Officejet Pro 8600 Plus
macOS 10.15 Catalina

I have an HP Officejet Pro 8600 all in one printer, that I am trying to use with MacOS 10.15.7.  There is a known incompatibility that was supposed to be fixed with new printer drivers.  I have been on the phone with Apple support, and we did everything they were told would fix the problem, but I still can't print.  We removed old drivers and re-installed the latest ones (Nov 24,  2020). The printer and the computer see each other.  I can scan, but whenever I try to print, the file transmits and then I get a message "Waiting for printer to become available".  Several links at various websites have been claimed to fix the problem, but the Apple folk advised me I should get advice from HP before downloading questionable software.    This issue is very annoying. If I have to go buy a new printer, it is not going to be from HP. 

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HP Recommended

Hi,

Please uninstall any currently installed software by following the HP Uninstaller as described below:

https://support.hp.com/us-en/document/c06960563

 

Once completing the uninstall, download and install the latest drivers below:

https://support.apple.com/kb/DL1888?locale=en_US

 

Finally, from System Preferences > Printers & Scanners press the plus sign and select your printer.

be sure to select the printer model from within the Use drop-down menu and check for any difference then.

 

Shlomi



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HP Recommended

Thanks!  This worked!   The difference from what I tried earlier seems to be the download and use of the HP uninstaller. 

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