HP psc 8600 printer screen is white

[Cflemmer]

HP PSC printer screen is white. Unplugging it does not fix the issue. 

[KrazyToad]

@Cflemmer

I have gone through your Post and I would like to help

I suggest you perform a Printer Reset and also ensure the Printer Firmware is up to date

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.

You can refer to this Link: https://support.hp.com/in-en/document/c02919168 for firmware update

Keep me posted how it goes

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Cflemmer]

Thank you for looking into my issue. I did a printer reset and downloaded the up to date firmware/driver and my screen is still white. 

[KrazyToad]

@Cflemmer

If the issue persists I suggest you contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you