HP smart has endless loading

[Sigi_Dijkstra]

When I want to run HP smart app, it has endless loading screen with spinning circle. Also app is freezing in that point and all I can do is close the app with task manadger. 

[Dragon-Fur]

@Sigi_Dijkstra 

Welcome to the HP Community Forum.

If you have not done so,

Try / Consider

The source of the problem might be a communication error or "block".

Suggested...

• Start with a thorough Restart of the devices on your network.
• Continue with a Reset of the HP Smart Application.
• Finally, if the Reset of the app is not enough, uninstall the app > Restart the computer > "Get" a new copy of the app.

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Consider

Check / Run Windows Updates > Install any pending updates

Next,

Restart everything, including the router that controls your network.

Open and Check HP Smart

If the HP Smart opens but does not work or hangs partly open > Close the HP Smart App.

If you cannot stop HP Smart, Restart the computer and log in > Do not restart HP Smart yet.

No Joy?

Reset HP Smart Application - Windows

Next,

Reset the HP Smart application - This action removes the app data.

Windows 10 -

Settings > Apps > Apps and Features

Windows 11 - 

Settings > Apps > Installed Apps

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

HP_Smart_Win_Apps-and-Features_ Reset_4

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

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