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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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jhig
Level 2
5 5 0 15
Message 11 of 49
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HP Recommended

My IT folks from my job are suggesting that the problem is with the nature of the App itself.

 

While HP Smart was a really good App, it was based upon Adobe Flash Player.  That's the hypothesis they're going with anyway.

 

Now that Flash Player is disfavored and being phased out, the App doesn't work with updated systems.

 

If so, that may explain why HP isn't answering these posts with a fix. 

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jhig
Level 2
5 5 0 15
Message 12 of 49
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x

 

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jhig
Level 2
5 5 0 15
Message 13 of 49
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x

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Arnold1961
Level 3
4 4 0 20
Message 14 of 49
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HP Recommended

The Flash phase-out is not an acceptable excuse.  It was well-known and well-anticipated.  That HP allowed their software to be made redundant or obsolete without planning, without a replacement, without notification to users - compromising work efficiencies for how many tens of thousands of people or more - is what class action lawsuits are made for.

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Squirrly
Level 1
2 2 0 3
Message 15 of 49
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Same issue and very frustrated with trying to find a solution. Working from home...this is a necessity. Any updates from an HP employee?

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Chilly777
Level 1
6 6 0 5
Message 16 of 49
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HP Recommended

PLEASE CAN'T YOU HELP US WITH THIS?  I DESPERATELY NEED TO SCAN AND THE SCAN FEATURE OR ANYTHING WON'T COME UP!

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Commenter
Level 1
3 2 0 5
Message 17 of 49
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 The provided link takes us to a page entitled "HP print is offline or not responding"  It says absolutely zero about scanning.  How is providing this link supposed to do anything except increase our already-incredibly high levels of frustration?  Seems rather cruel of you.  

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tennisrodent
Level 1
3 3 0 6
Message 18 of 49
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HP Recommended

HP needs to resolve this now.  Why should local scanning be hung up because of an error on HP's end.  Please escalate this as this seems to be a systemwide error on HP's part.

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Caitiest
Level 1
1 1 0 4
Message 19 of 49
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HP Recommended

Same issue here. Killing productivity for a lot of us today!

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Mary451
Level 1
1 1 0 3
Message 20 of 49
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Same issue and will be buying a non-HP printer if not fixed today.....

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