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Blazing2021
New member
1 1 0 2
Message 21 of 49
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HP Recommended

I am having the same problem.  It is stuck in a loop and it does not matter which answer i choose.  I need to scan now.  Need an immediate solution.

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tennisrodent
Level 1
3 3 0 6
Message 22 of 49
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HP Recommended

There's another HP app called HP Scan and Fax which you can get free from the microsoft store and it will scan docs but the file size is much larger, is the only problem I'm having with that one.

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Chilly777
Level 1
6 6 0 5
Message 23 of 49
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My son told me to just use the Windows Scan and Fax feature instead of the HP app and it worked!

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Squirrly
Level 1
2 2 0 3
Message 24 of 49
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HP Recommended

I found a solution..... use a different app:

 

HP Scan and Capture: You can download and Install HP Scan and Capture app from Microsoft store. Here is the link: https://www.microsoft.com/en-us/store
For more information on how to use this app, refer: https://support.hp.com/in-en/document/c04675206

 

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Chilly777
Level 1
6 6 0 5
Message 25 of 49
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HP Recommended

My son told me to just use the Windows Scan and Fax feature instead of the HP app and it worked!  I clicked on the windows key and typed in scan and fax and it came up.  You can save to your computer or do anything the the HPSmart App does.

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Chilly777
Level 1
6 6 0 5
Message 26 of 49
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HP Recommended

My son told me to just use the Windows Scan and Fax feature instead of the HP app and it worked!  He told me to click on the windows key and search for scan and fax.  Now you don't have to use the HPSmart app

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Chilly777
Level 1
6 6 0 5
Message 27 of 49
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My son told me to just use the Windows Scan and Fax feature instead of the HP app and it worked!  I was thrilled.  I won't use the HPSmart app anymore

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Chilly777
Level 1
6 6 0 5
Message 28 of 49
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HP Recommended

My son told me to just use the Windows Scan and Fax feature instead of the HP app and it worked!  Use the windows feature instead of the HPSmart app

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dfs7162
New member
2 1 0 0
Message 29 of 49
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I have the same problem, and have not been able to get an answer

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jhig
Level 2
5 5 0 15
Message 30 of 49
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HP Recommended

Yeah, you just need to find another app.

 

Also, "HP Printer Assistant" app that is probably already installed on your machine.  Search for it using the Windows search function.  It is a poor-man's version of the "HP Smart" app, but it has most of the functionality.

 

Also, the full / pay version of Adobe Acrobat has scanning functionality built in.  You can use that too.

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