HP smart tank 658

[Reignebow]

I have an HP smart tank 658 and HP app installed. I cannot print A5 photos because there is NO option for A5 in the hp app. My printer detects that I have loaded  A5 papers but I still can't find the A5 option on the app. I went to Tray Management and set the A5 on the Medium option, but I still do not have that option on the app. It is so frustrating.  Pictured below are the only options I have on the HP app. But you can see that the printer detects the A5 paper, not the app. Please, help! I need to print something for the kids. Thanks.

 

 

 

[Irwin6]

Hi @Reignebow,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with printing custom  paper size on your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Kindly refer to the steps on this link to create custom size paper and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support