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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
reeser2
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HP software sees the HP Lasejet Pro MEP M283fdw but MAC IOS doesn't see it

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macOS 11.0 Big Sur

MAC IOS 11.6.  Printer Laserjet Pro MFP M283fdw.   HP Smart Software sees the printer but it shows "Offline".  System Preferences & Printer Scanners does not show any printer.  

Printer Wireless Network Test Report

Wireless on:  Pass

Wireless working:  Pass

Network Name (SSID) found:   Pass

Troubleshooting:  More than one access point/wireless router has been found that matches your wireless network name (SSID)...but I only have on router.

Network summary:

TCP/IP

Wireless : Ready

Wireless Network Configuration:

Status = Connected

Wireless=On

 

I had a laserjet printer that had a similar issue but it seemed to print on occasion. 

 

Bottom line - My wifi app shows the printer is connected to my Network but my IMAC can't see it.

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reeser2
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Disregard.  The issue had to do with the router setup.  When I got a new router a couple of weeks back I kept the network name and password when I installed the new router.  Because of the "troubleshooting" comment I decided to rename the new router to a different name and that cleared everything up.   I'm good to go now.

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