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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
povertywages
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HP solutions center goes to f1 on my HP C309 series photosmart premium

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HP C309 Photosmart Premiun
Microsoft Windows 10 (64-bit)

HP Solutions Center goes right to f1 (apparently Flash is no longer a thing).  My printer is in new condition and I will like to be able to print and scan as before.

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TEJ1602
HP Support Agent
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@povertywages, Welcome to HP Support Community!

 

Adobe has permanently disabled the Flash Player as of 12-Jan-2021, and as the HP Solution Center software is based on Flash, it may not work as expected. 

 

Here are two other compatible scanning apps, which can be used to scan your photo or document:

 

  1. HP Scan Extended: You can Download-Save-Install > HP Scan Extended  

Or--

  1. HP Scan and Capture: You can download and Install HP Scan and Capture app from the Microsoft store. Here is the link: https://www.microsoft.com/en-us/store
    For more information on how to use this app, refer: https://support.hp.com/in-en/document/c04675206

 

NOTE: You must have the HP printer driver software installed on the computer to use these apps. If you did not uninstall HP Printer driver software, then you should have it already.

 

OPTIONAL: Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start

  • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
  • Right-Click exe > Select Pin to Taskbar / Send to Desktop / Pin to Start

 

HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image, and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image/document boundary).  May include OCR (Save as Editable Text).

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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