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HP Recommended
HP5540 PRINTER
Microsoft Windows 10 (64-bit)

My printer was working just fine, then came up with an error message that it couldn't connect, I have tried all the diagnostics, print and scan doctor, uninstalling and reinstalling the drivers, everything and it still says the same thing. It prints fine from my Macbook Air, I am at a loss what to do now

5 REPLIES 5
HP Recommended

@bevevans

 

I reviewed your post and I understand that you are unable to print from your Windows computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the printer and then reinstall it using the printer IP address and check whether the issue is resolved.

 

Here is how it is done.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

 

Add the printer using IP address -

 

1. Select “Start” and type “printers” in the search box.

2. Choose “Printers & scanners“.

3. Select “Add a printer or scanner“.

4. Wait for the “The printer that I want isn’t listed” option to appear, then select it.

5. Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.

6. Select “TCP/IP Device” in the “Device type” list.

7. Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel. 

8. Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

HP Recommended

Hi, and thanks, but I have tried this solution multiple times, uninstalled everything, re-installed, run P&S doctor, re-booted router, printer, pc, it works fine on all my other devices, it's just started to go crazy all of a sudden! it stops at the connectivity on set up, says it can not find printer, I have changed router configuration so it doesn't conflict with others, pretty much tried all the answers I can find online, I would love some help, thank you!

HP Recommended

@bevevans

 

Did you do the root uninstall before installing the printer?

 

Meanwhile, I recommend you create a new user account on your computer and install the printer, and check.

 

Refer to the below article to create a new user account on the computer.

 

https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

HP Recommended

Thank you, I actually just got off the phone with a tech guy, he did remote desktop and managed to get me sorted, it was because I am in a condo block with apparent shared network, he re-configured the Printer settings and got a new IP address and it worked from there, thanks for your info though!

HP Recommended

@bevevans

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.