HP5540 will not print colour from laptop but will from iPad

[johnclive]

Drivers recently re-installed

[Betty0610]

@johnclive

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

or install the HP Smart App: https://support.hp.com/us-en/document/ish_2073929-1413451-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[johnclive]

Hello Betty 0610

Thanks very much for the detailed instructions. I have followed them to the letter but nothing has changed. The printer properties screen still gives my far fewer options than it used to give. In particular paper/quality screen has no options for color or black / white. 

Also there is no option for automatic duplex printing as there used to be. I can also do this from mi iPad

Have you any more ideas for me?

Regards

JohnClive

[Betty0610]

Restart your Computer and install the HP Smart App instead: https://support.hp.com/us-en/document/ish_2073929-1413451-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[johnclive]

Good day Betty 0610

Thanks for the instructions. I did install  The HP Smart as you suggested. 

I observed 3 things:

1. It would not print photos in colour, although I selected colour..

2. It only recognized pdf files - not Word or Excel and it would not print colour in pdf files

3. On the positive side it did print automatic duplex.

My printer still prints colour if I send material from my iPad.

Have you any more suggestions please?

Regards

John

[Betty0610 · Accepted solution]

I would suggest you try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[johnclive]

Thank you Betty 0610. EUREKA! You are a miracle worker.!

Have a very good day

Best regards

John

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day and stay safe!:)