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‎03-29-2021 12:07 PM - last edited on ‎07-13-2021 03:44 PM by Moderator

HP Recommended
Product: hp 8600 all in one
Operating System: macOS 11.0 Big Sur

I am running Mac OS 11.2.3. I can print to my HP 8600 but I cannot scan after software update

Category:
1 REPLY 1

‎04-01-2021 05:28 AM

HP Recommended

@Jones182

 

Welcome to the HP Support Community.

 

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

 

Update printer firmware

Update software on Mac 

 

Remove and add the printer

 

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign and then delete the printer.

 

Click the Plus sign and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Click Add to add the printer to the list.

 

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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