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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
RCP45
Level 3
46 26 1 3
Message 1 of 4
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Solved!

HP8620 often needs to be power cycled.

HP Recommended
HP Officejet Pro 8620
Microsoft Windows 10 (64-bit)

Windows and the printer keep losing contact and I often need to power cycle the printer (pull the plug) to get it all back working again. Sometimes I reset the router and the computer. It prints and scans just fine -- for a while then I need to power cycle to get it working again. Sometimes I can bring up the embedded web page but sometimes not.

 

I should add I am using the driver installed by windows as I cannot get the supplied (or downloaded) software to install after many tries and after following many troubleshooting instructions. 

 

I tried both WSD And TCP/IP Ports w/o success.

 

The below screenshot may be a clue. Why does it show up twice?

 

Capture.PNG

1 ACCEPTED SOLUTION

Accepted Solutions
Raj1788
HP Support Agent
HP Support Agent
11,683 7,958 582 598
Message 2 of 4
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@RCP45

 

How many HP Officejet Pro 8620 printer do you see in the device manager?

 

If there are multiple printers remove one of the printers by right-clicking on it and set the other printer as default printer.

 

If not, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

 

Remove the USB if connected

 

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/hp-officejet-pro-8620-e-all-in-one-printer-series/5... to download the Full Feature Software and Drivers.

 

Assign Manual IP to the printer:

 

1) Print a Network configuration page from the printer's control panel. 

2) Look for IP address from the Network configuration page. 

3) Open web browser - Chrome or IE or any other browser that you are using. 

4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 

5) Go to the Network tab. 

6) Click on Networking from the left pane. 

7) Then click on Network Address (IP). 

😎 Click on Manual IP Address and go to suggest a Manual IP. 

9) Scroll down the screen and select Manual DNS server. 

10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 

11) Click on Apply. 

 

Refer to the video link for step by step instructions - https://www.youtube.com/watch?v=SCnYyq80V9g 

 

Note: The video is for win 8 but steps are similar for other operating systems as well. You need to enter the IP address in the browser's URL or the address bar to access the printer page.

 

Try to print.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community 🙂

Have a great day!

Cheers 🙂

Raj1788
I am an HP Employee 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
Raj1788
HP Support Agent
HP Support Agent
11,683 7,958 582 598
Message 2 of 4
Flag Post
HP Recommended

@RCP45

 

How many HP Officejet Pro 8620 printer do you see in the device manager?

 

If there are multiple printers remove one of the printers by right-clicking on it and set the other printer as default printer.

 

If not, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

 

Remove the USB if connected

 

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/hp-officejet-pro-8620-e-all-in-one-printer-series/5... to download the Full Feature Software and Drivers.

 

Assign Manual IP to the printer:

 

1) Print a Network configuration page from the printer's control panel. 

2) Look for IP address from the Network configuration page. 

3) Open web browser - Chrome or IE or any other browser that you are using. 

4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 

5) Go to the Network tab. 

6) Click on Networking from the left pane. 

7) Then click on Network Address (IP). 

😎 Click on Manual IP Address and go to suggest a Manual IP. 

9) Scroll down the screen and select Manual DNS server. 

10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 

11) Click on Apply. 

 

Refer to the video link for step by step instructions - https://www.youtube.com/watch?v=SCnYyq80V9g 

 

Note: The video is for win 8 but steps are similar for other operating systems as well. You need to enter the IP address in the browser's URL or the address bar to access the printer page.

 

Try to print.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community 🙂

Have a great day!

Cheers 🙂

Raj1788
I am an HP Employee 

View solution in original post

Was this reply helpful? Yes No
RCP45
Author
Level 3
46 26 1 3
Message 3 of 4
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HP Recommended

I'm not sure what fixed the problem  but I uninstalled/reinstalled everything and it has been working fine for a week or so.

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Raj1788
HP Support Agent
HP Support Agent
11,683 7,958 582 598
Message 4 of 4
Flag Post
HP Recommended

@RCP45

 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No
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